Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website operated by Dispatch Direct LLC, operated by Jelena Radivojevic ("Company," "we," "us," or "our") at dispatchdirectllc.com, as well as any related services provided through the website. These services include, but are not limited to, truck dispatching, lead capture, communication tools, and educational materials (collectively, the "Services").

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree with any part of these Terms, you must immediately discontinue use of our website and Services.

1. Use of Website

You may access and use this website solely for lawful purposes and in accordance with these Terms. You agree not to use the website in any manner that could damage, disable, overburden, or impair its functionality, or interfere with any other party's use and enjoyment of the website. We reserve the right to suspend or terminate your access at our discretion if we determine that you have violated these Terms or engaged in any harmful, fraudulent, or unlawful activity.

2. Services Provided

Dispatch Direct LLC provides truck dispatching services, business consulting, software integrations, educational content, and related communications as an independent contractor. We act solely as an administrative service provider on behalf of carriers and do not operate as a freight broker, freight forwarder, or motor carrier. We are not a party to any transportation contract between a carrier and a shipper or broker, and we hold no FMCSA operating authority in connection with the transport of freight.

We make no guarantees regarding the availability, quality, or profitability of loads or clients. All Services are provided on an "as-is" and "as-available" basis.

3. Client Responsibilities

Clients using our dispatching services are responsible for the following:

Providing accurate business and contact information

Maintaining current DOT and MC compliance at all times

Maintaining adequate cargo, liability, and commercial auto insurance throughout the term of services

Responding to communications in a timely and professional manner

Clearly communicating their preferences, operating lanes, and load requirements

Ensuring all drivers operating under their authority meet applicable FMCSA qualifications and HOS regulations

4. Payments and Billing

If Services require payment — including dispatch fees, commissions, monthly retainers, or software access — you agree to pay all amounts due under the terms presented at the time of purchase or agreement. Payments are processed through third-party payment providers (e.g., Stripe).

Recurring charges will continue on the applicable billing cycle until cancellation is received in writing as described in Section 5. If a payment is not received by the due date, we reserve the right to suspend Services until payment is made. Repeated non-payment may result in permanent termination of Services without further obligation to you.

5. Cancellation and Refund Policy

Clients may cancel Services at any time by submitting written notice to [email protected]. Unless your individual service agreement specifies otherwise, cancellation requires a minimum of seven (7) days' written notice prior to the next billing cycle. Cancellation requests received after this window will take effect at the end of the following billing cycle.

All fees paid prior to the effective cancellation date are non-refundable, except where required by applicable law or expressly agreed otherwise in writing. Refunds in other circumstances are issued at the sole discretion of Dispatch Direct LLC.

6. Intellectual Property

All content on this website — including text, graphics, logos, videos, templates, and software — is the property of Dispatch Direct LLC or its respective content suppliers and is protected under applicable intellectual property laws. You may not copy, distribute, modify, or reproduce any portion of this website without prior written consent from Dispatch Direct LLC.

7. No Guarantees or Warranties

We make no guarantees regarding load availability, revenue, or business outcomes. To the fullest extent permitted by applicable law, we expressly disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

8. Limitation of Liability

Dispatch Direct LLC operates solely as an independent administrative dispatching service. We act as an agent of the carrier for the limited purpose of identifying and booking freight loads. All decisions regarding the acceptance, rejection, and transportation of loads are made exclusively by the carrier. The carrier bears full and exclusive responsibility and liability for the safe transport of all cargo, including compliance with FMCSA regulations, HOS rules, cargo securement requirements, and all other applicable law.

We are not responsible for any delays, damages, cargo loss, personal injury, property damage, accidents, or claims of any kind arising from carrier operations, load decisions, or transportation activities. The carrier agrees to hold Dispatch Direct LLC harmless from any such claims.

To the fullest extent permitted by applicable law, our total aggregate liability to you for any claim arising under or in connection with these Terms or our Services shall not exceed the total amount paid by you to us during the thirty (30) days immediately preceding the date on which the claim arises. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.

9. Dispute Resolution

Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute arising under these Terms through good-faith negotiation. Either party may initiate this process by providing written notice of the dispute to the other party.

If the dispute cannot be resolved through negotiation within thirty (30) days of written notice, both parties agree to submit the dispute to binding arbitration administered under the rules of the American Arbitration Association (AAA), with proceedings conducted in the State of Wyoming. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

10. User Conduct

You agree not to use this website for any unlawful purpose, impersonate any person or entity, or attempt to interfere with or compromise the security or integrity of the website. Any violation of these Terms may result in immediate termination of your access without notice.

11. Third-Party Links

This website may contain links to third-party websites or services that are not owned or controlled by us. We assume no responsibility for the content, privacy practices, or terms of any third-party platforms. Your use of such platforms is entirely at your own risk.

12. SMS and Email Communications

By providing your contact information through our website or intake forms, you consent to receive transactional and service-related communications from us via email, phone, or SMS. Marketing and promotional SMS messages are sent only to individuals who have provided prior express written consent through a dedicated opt-in form.

You may withdraw your consent at any time by replying "STOP" to any SMS message, by clicking the unsubscribe link in any email, by emailing [email protected], or by calling (307) 414-7890. Opt-out requests will be honored within ten (10) business days regardless of the channel used. Your consent to receive communications is not a condition of purchasing any product or service. For full details, please refer to our Privacy Policy.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dispatch Direct LLC, its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, or expenses — including reasonable attorneys' fees — arising out of or related to: (a) your use of the website or Services; (b) your violation of these Terms; (c) any load, shipment, or transportation activity conducted under your FMCSA authority; or (d) your violation of any applicable federal, state, or local law or regulation.

14. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, or disruptions to telecommunications or internet infrastructure. The affected party shall provide prompt written notice of any such event and shall use commercially reasonable efforts to resume performance as soon as practicable.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. Subject to the arbitration clause in Section 9, any disputes not subject to arbitration shall be subject to the exclusive jurisdiction of the courts located in Wyoming.

16. General Provisions

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy and any applicable service agreement, constitute the entire agreement between you and Dispatch Direct LLC with respect to the subject matter hereof and supersede all prior or contemporaneous communications, whether written or oral.

No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17. Updates to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective upon posting to this website with an updated effective date. Your continued use of the website or Services following the posting of revised Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically.

18. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Company: Dispatch Direct LLC

Attn: Jelena Radivojevic

Email: [email protected]

Phone: (307) 414-7890

Website: dispatchdirectllc.com